Custom Sole
And
Shoe Repairs

Unfortunately I had a very poor customer experience. When I dropped off my shoes for resoling the estimated time frame was 1 month. I went in after a few months to check on progress and the shoes had been misplaced. Though Jhay was apologetic, there was no follow up with me and I continued to visit periodically to check if they had been found. I appreciate that mistakes happen and I was patient but I expected better communication. Eventually I asked for a refund and at that point the shoes were located. The next time frame I was given for repair also elapsed, and again I dropped in to receive updates. The first communication unprompted by me was to collect the repaired shoes, almost 6 months after I dropped them off and paid for repair. I was offered a $50 credit which seemed minimal for the very extended wait and poor communication.

Update: Hi Jhay, I appreciate the challenges of small business and that’s why I came to your business to get my shoes repaired. However, it’s not the case that you ever proactively contacted me to update me, including when you eventually located the shoes - rather, I popped in, you requested to do one final check, I came back and you had found them. I don’t think you can honestly characterise this as you contacting me. The “as discussed” in terms of the eventual repair time frame again only occurred because I visited the shop for the update. I also don’t feel comfortable with casual staff being blamed. Thanks for your repair work and all the best with your business.