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FAQs

We like to keep you informed and ensure all your questions are answered, if we haven’t answered any of your questions please contact us and we will get back to you as soon as we can.

The most common questions asked are below but if you would like any further information about Jhay or the repair service he offers, please don’t hesitate to get in contact (link to contact page). Jhay will get back to you with-in 24 hours, usually sooner.

Very simply. The process typically involves the following:

  1. Place your order using Jhay’s website or app. When you place your order you will be asked a few simple questions helping Jhay to understand exactly what you would like repaired. If you would like to know the cost of the repair then please go to the “Get a Quote” page on the website to get an instant quote. You can also fill out a few simple details for a custom quote if required. Enter your custom quote number as you place your order and Jhay will take it from there.
  2. Once your order has been placed, simply take your shoes to one of Jhay’s concierge locations or use the Uber service from your office reception. Please ensure your name is on a post it note inside the bag.
  3. Jhay will review your shoes and reach out if he spots any issues. Otherwise, Jhay will repair your items based on the specifications you provided.
  4. Once repaired Jhay will drop your items back off at the concierge or office reception if you selected the Uber service

Please Note; You will be notified by SMS or Email every step of the way as your repair is processed, repaired and returned to you.

This depends greatly on the required repairs as some repairs may be more complex or require ordering new parts. Generally, however repairs take around 3 business days. Transport of the repairs to and from the workshop may also take up to 3 business days. You will be notified by SMS or Email every step of the way, pick-up, repaired, delivered.

Simply download the Jhay the Cobbler app from the Play or App Store or go to the Book a Repair page on the website, Fill in details about your requirements using the dropdown menu and then press Place Order

Please ensure your credit card details are up date to ensure they are no delays in processing your order once the repair is complete.

If you require a quote, head over to Jhay’s quote page and click the symbols in a few easy steps to get an instant quote. You can also get a custom quote by entering your requirements and uploading a couple of photos. Jhay will send you a custom quote number that you use when placing your order.

Simple …

Yes. You are able to request custom repairs during the ordering process, if there are any issues or we see further damage we will get in touch with you to be able to best repair your items.

Jhay stocks a wide range of high-quality shoe care products and accessories. If you would like to purchase any simply let Jhay know when placing your order in the request box and it will be added to your order.

For an INSTANT QUOTE head on over to the “Get A Quote” page and use the easy quote system to get an instant price on your repair. You can also request a custom quote by filling in a few details and uploading a couple of photos. Enter your unique custom quote number when placing your order and Jhay will take it from there.

Please note this price is subject to change if the damage is greater than what was specified, in this case we will contact you with a diagnosis and a updated quote to ensure you are still happy to continue with the repair.

All listed prices include GST and transport between our drop-off locations and our workshop.

Please enter your credit card details as required during the order process. You will be charged once the items have been repaired and are ready for delivery, please ensure your details are correct and up-to-date to avoid delivery delays.