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FAQs

We like to keep you informed and ensure all your questions are answered, if we haven’t answered any of your questions please contact us and we will get back to you as soon as we can.

The most common questions asked are below but if you would like any further information about Jhay or the repair service he offers, please don’t hesitate to get in contact (link to contact page). Jhay will get back to you with-in 24 hours, usually sooner.

How to set up an account and book a repair on the app.

Very simply. The process typically involves the following:

  1. Choose your most convenient location.
  2. Place your order in a bag and head to your most convenient location.
  3. Place your order in the app and provide as much information on your work request as possible.
  4. You will be contacted via text or email if the are any questions on your requested work when your order is being booked into the workshop. You will also be contacted via text or email if you have requested a quote before commencing work.
  5. Your order will be returned to your drop off location and you will be notified via text or email that your order is ready to pick up
  6. Being a local business we need your support, so please take a minute and write a review. If you’ve had a good experience please leave a good review HERE – If you’ve had a bad experience please contact Jhay directly 0422410412 and he will do everything he can to ensure your bad experience is rectified.

Click the Book a Repair Page

  1. Enter your first name – This name will appear on the invoice so please use business name if applicable for tax purposes.
  2. Enter your last name – This name will appear on the invoice so please use business name if applicable for tax purposes.
  3. Enter a username/email – For best functionality within the app please use your mobile phone number. If there is more than 1 person using the account we recommend using a join email address.
  4.  Enter a password – There is no requirements for the password. It can be as complex or simple as you like.
  5. Enter a password again – There is no requirements for the password. It can be as complex or simple as you like.
  6.  Enter your mobile phone number – Please ensure this is accurate as most communication is via text messaging. The text messages use this information field to source the phone number.
  7.  Enter your email – Please ensure this is accurate. The email messages use this information field to source the email address.
  8.  Enter the location – THIS IS NOT YOUR HOME ADDRESS!  This is the address of your preferred drop off/pick up location to use this service. You can leave this information field empty if you wish.
  9.  Language – By default English (Australian) is chosen.
  10. Recommend that all boxes are ticked for a better user experience.
  11. Credit card details are OPTIONAL. You can fill out these details anytime by clicking the payment option on the main menu. If you would prefer to mke payment using EFT or PayID please make note on the work request table when placing an order in the app.

This depends greatly on the required repairs as some repairs may be more complex or require ordering new parts. Generally, however repairs take around 3-5 business days. Transport of the repairs to and from the workshop may also take up to 3-5 business days. You will be notified by SMS or Email when your order is ready to pick up. For any updates on the progress of your order please click HERE

Simply download the Jhay the Cobbler app from the Play or App Store or go to the Book a Repair page on the website, Fill in details about your work request in the table and then press Place Order

Please ensure your credit card details in the NAB payment porthole located in the app are up date to ensure they are no delays in processing your order.

EFT & PayID options available but can cause delays on your order being dispatched from the workshop.

If you require a quote, head over to Jhay’s pricing page and fill out the form including any photos.

Jhay will respond to your enquiry within 24 hours (usually sooner).

Simple …

Yes. You are able to request custom repairs during the ordering process, if there are any issues or we see further damage we will get in touch with you to be able to best repair your items.

For an INSTANT QUOTE head on over to the “Get A Quote” page and use the easy quote system to get an instant price on your repair. You can also request a custom quote by filling in a few details and uploading a couple of photos.

Please note this price is subject to change if the damage is greater than what was specified, in this case we will contact you with a diagnosis and an updated quote to ensure you are still happy to continue with the repair.

All listed prices include GST and transport between our drop-off locations and our workshop.

Please enter your credit card details into the NAB payment porthole located by clicking ‘Payments’ on the main. menu of the app or during the process of creating your account in the app . You will be charged once the items have been repaired and are ready for delivery, please ensure your details are correct and up-to-date to avoid delivery delays.

The short answer is no. However, products can be ordered upon request.

In 2019 Jhay was diagnosed with ADHD. After diagnosis he commenced taking medication as prescribed and since has continued to improve with focus and completion of work in an acceptable timeframe.

Apologies for any inconvenience to customers affected by these issues.