We like to keep you informed and ensure all your questions are answered, if you have any questions please contact us and we will get back to you as soon as we can.
Yes, anytime during business hours. If you’re not able to get to the workshop during these hours then please drop your items for repair to the lockers, located next to the lift on level 2. Please use the app to book in your order.
Very simply. The process typically involves the following:
- If you require a quote, please send an enquiry first before going to a locker location.
- Place your item to be repaired in a bag and go to your chosen location.
- Do NOT book your order on the app until you are at the lockers and can nominate an empty locker.
- Place your order in the app and provide as much information on your work request as possible.
- You will be contacted via text if the are any questions on your requested work when your order is being booked into the workshop.
- You will be sent a text to approve the work before commencing the repair.
- Your order will be returned to your drop off location. You will be notified via text that your order is ready to pick up and given an unlock code to retrieve your order from the locker.
- Being a local business we need your support, so please take a minute and write a review. If you’ve had a good experience please leave a good review HERE – If you’ve had a bad experience please contact Jhay and he will do everything he can to ensure your bad experience is rectified.
- Enter your first name – This name will appear on the invoice so please use business name if applicable for tax purposes.
- Enter your last name – This name will appear on the invoice so please use business name if applicable for tax purposes.
- Enter a username/email – For best functionality within the app please use your mobile phone number. If there is more than 1 person using the account we recommend using a join email address.
- Enter a password – There is no requirements for the password. It can be as complex or simple as you like.
- Enter a password again – There is no requirements for the password. It can be as complex or simple as you like.
- Enter your mobile phone number – Please ensure this is accurate as communication is via text messaging. The text messages use this information field to source the phone number.
- Enter your email – This information is not required but you can add it if you wish.
- Enter the location – THIS IS NOT YOUR HOME ADDRESS! This is the address of your preferred drop off/pick up location to use this service. You can leave this information field empty if you wish.
- Language – By default English (Australian) is chosen.
- Recommend that all boxes are ticked for a better user experience.
- Credit card details are OPTIONAL. You can fill out these details anytime by clicking the payment option on the main menu. If you would prefer to make payment using EFT or PayID please make note on the work request table when placing an order in the app.
This depends greatly on the required repairs as some repairs may be more complex or require ordering new parts. If you require your repair to be done in a specific timeframe then please send and enquiry first. We work hard everyday to ensure repairs are done on time. However, we provide an estimated timeframe and due to demand it can vary. Please don’t hesitate to contact the workshop anytime
Yes. You are able to request custom repairs during the ordering process, if there are any issues or we see further damage we will get in touch with you to be able to best repair your items.
Yes, we sell a wide range of shoe care products. Brands include Angelus, Moneys Worth and Famaco.
In 2019 Jhay was diagnosed with ADHD. After diagnosis he commenced taking medication as prescribed and since has continued to improve with focus and completion of work in an acceptable timeframe.
Apologies for any inconvenience to customers affected by these issues.